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Privacy Policy
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit connectlabz.com (the “Website”).
The Website is operated by ConnectLabz, a brand based in Punjab, India (“we,” “us,” “our”). You can reach us at support@connectlabz.com.
We collect personal data only in a small number of situations described below. This Website is primarily an agency showcase and content platform, not a transactional sales site.
Information we collect
Lead magnet opt-in form. When you sign up to receive a free resource, we collect your name or business name and your email address.
Contact and inquiry form. When you submit a project inquiry, we collect your name, email address, company name, and project overview. You may also optionally provide your business website and an estimated budget.
Technical and usage data. When you visit the Website, we and our analytics providers may automatically collect basic data such as your IP address, browser type, device information, and general usage patterns.
AI chat widget. Our Website uses an AI-powered chat widget provided by Chatbase, a third-party service. If you choose to use the chat, your messages are processed by Chatbase to generate responses. Chatbase operates under its own privacy terms, which govern how your chat data is handled, stored, and retained. We encourage you to review Chatbase’s privacy policy if you have questions about how your chat interactions are processed.
Blog comments are disabled on this Website. We do not collect any data through comments.
How we use your information
We use your information only for the following purposes:
- to respond to your project inquiry and discuss a possible working relationship;
- to deliver the free resource you requested through the lead magnet form;
- to send you relevant updates, insights, or information where you have opted in;
- to understand how the Website is used so we can improve it;
- to operate and maintain the Website securely.
We do not currently send marketing or promotional emails. If we introduce email communications in the future, we will only send them where you have opted in, and every email will include a clear and working unsubscribe option.
How we share your information
We do not sell your personal data. We share it only with service providers that help us operate the Website:
- Hostinger, which provides our website hosting and may process data as part of standard hosting operations;
- Analytics providers, who help us understand how the Website is used (see Cookie and Analytics section);
- Chatbase, our AI chat provider, which processes chat interactions under its own terms;
- Email or form delivery providers used to route inquiry submissions and resource delivery;
- Authorities or regulators, where we are legally required to disclose information.
Where your data is stored
Our service providers, including Hostinger, may store and process data on servers in India or other countries. We take reasonable steps to ensure your data is handled in line with this policy and applicable law wherever it is processed.
How long we keep your data
We keep inquiry and lead data only as long as reasonably necessary for the purpose it was collected — primarily to respond to and follow up on your inquiry or to deliver the resource you requested. We do not keep it indefinitely. Contact us at support@connectlabz.com to request deletion of your information at any time.
How we protect your data
We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. Our Website is hosted on Hostinger’s infrastructure, which applies its own security standards. No online transmission or storage method is completely secure, and while we take care to protect your data, we cannot guarantee absolute security.
Your rights
Depending on where you live, you may have rights over your personal data.
India (Digital Personal Data Protection Act, 2023). If you are in India, you have the right to access, correct, and request erasure of your personal data, the right to grievance redressal, and the right to nominate another person to exercise your rights, as provided under the Act.
EU and UK (GDPR / UK GDPR). If you are in the EU or UK, you have additional rights including data portability, the right to object to or restrict certain processing, and the right to lodge a complaint with your local data protection authority.
Australia (Privacy Act 1988). You have the right to access and correct personal information we hold about you.
To exercise any right, contact us at support@connectlabz.com.
Children
Our services are intended for businesses and professionals. We do not knowingly collect personal data from children. If you believe a child has given us personal information, contact us and we will delete it.
Grievance and privacy contact
For any privacy question or complaint, contact us:
- Email: support@connectlabz.com
- Location: Punjab, India
We aim to acknowledge and resolve complaints promptly and within any timeframe required by applicable law.
Changes to this policy
We may update this policy from time to time. The “Last updated” date shows the current version. Continued use of the Website after any update means you accept the revised policy.
